Shipping policy
Shipping Policy
Every order is carefully prepared and packed to ensure it arrives in perfect condition. Since each order is handled with care, we kindly ask for your patience throughout the fulfillment process.
We truly appreciate your support and understanding as a small business committed to delivering quality products.
📦 Processing & Delivery Time
Orders are typically processed within 5 business days before shipment.
All orders are shipped directly from Vietnam.
Once your tracking number has been updated, estimated delivery time is typically 8–14 business days, depending on your location and local postal services.
Please note: Delivery times may vary slightly due to customs clearance or local carrier delays.
🚚 Order & Shipping Details
Please double-check your shipping address before placing your order.
Once an order has been processed, we may not be able to make changes, including:
- Shipping address
- Items in your order
- Shipping method
If you notice an error immediately after placing your order, please contact us as soon as possible, and we'll do our best to help.
📮 Lost, Delayed, or Missing Packages
Once your order has been shipped, it becomes the responsibility of the shipping carrier.
If your tracking status shows "Delivered" but you haven't received your package, we recommend contacting your local postal service or courier first, as they have the most up-to-date delivery information.
If you still need assistance, please contact us and we'll gladly help investigate your shipment.
🔄 Refund & Product Guarantee
Because international shipping costs are high, we do not require customers to return products in most cases.
If you're not satisfied with your purchase, please reach out to us. We'll work with you to find the best solution, including offering a refund when appropriate.
If your product arrives damaged or has a manufacturing defect, you can choose the option that works best for you:
- A free replacement at no additional cost, or
- A full refund
Your satisfaction is our priority, and we're always here to make things right.
❤️ We're Here to Help
If you have any questions about your order, shipping, or your purchase, our support team is always happy to help.
Thank you for choosing us. We truly appreciate your trust and support, and we hope our products bring a little more warmth and comfort into your home.